What are your hours of operation?
Boulder Campervans operates 9:00am - 5:00pm, 5 days per week. Campervan pick up & drop-offs are by appointment only. Although, we are open to handle any customer inquiries, we are not physically onsite during all office hours. If you’d like to stop by to check out a campervan or chat, give us a call first to schedule the appointment.
When do I pick up my camper van?
Camper van Pick-Up: 12:00pm
When do I drop off my camper van?
What is the cancellation policy?
- Reservation deposit (50% of full trip cost) is non-refundable
- If the renter has paid in full and the booking is canceled more than 14 days prior to booking start date, a partial refund of 50% of the full rental amount (minus fees) is issued
- If canceled and the renter has only paid the reservation deposit, no refund is issued
- If canceled less than 14 days prior to booking start date, no refund is issued
All cancellations must be submitted to Info@BoulderCampervans.com or call at 303-539-6996
The security deposit will be refunded in full if the booking is canceled at any time prior to departure. Otherwise, the security deposit policy will remain in effect.
If Boulder Campervans LLC cancels the booking before the renter pickup date, a full refund (including all fees) will be issued. Boulder Campervans LLC can cancel reservation at anytime.
U.S. military service members are eligible for a full refund if their cancellation is due to them, or a family member, entering active military duty.
Boulder Campervans LLC reserves the right to have sole and absolute discretion in all cancellation amounts and disputes.
How does COVID-19 affect the our cancellation policy?
Because of the rapidly-evolving nature of COVID-19, we are currently unable to adapt our policies around the pandemic. Though we made exceptions in March, we must now return to our original cancellation policies put in place for the protection of our valued renters and dedicated owners.
Before booking a planned vacation or last-minute getaway, please examine the our cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.
What is my mileage limit?
100 miles/day included in rental. Excess mileage @ $.45/mile
Are there any travel duration/destination restrictions?
We have no limitations to the length of your rental and encourage you to take your time and see this beautiful region. Regarding destination, go where you like in the Continental US & Canada (so long as it abides by the clauses in Terms & Conditions).
What is your roadside assistance policy?
We provide 24 hour roadside assistance within the Continental US & Canada. If needed, we’ll respond as quickly as possible so that we can get you back on the road and enjoying your vacation.
Do you offer one-way rentals?
When should I reserve my camper van?
Since our Camper vans book up quickly, we recommend you try reserving your vehicle a few weeks/months out. We do have last minute deals, so feel free to contact us anytime.
What happens if I break down?
Can I take the campervan out of state?
Yes, All of our Campervans are permitted throughout the Continental US & Canada. No extra fees associated.
What is my responsibility when renting a camper van?
Are pets allowed?
RESPONSIBILITY FOR DAMANGE OR LOSS; REPORTING TO POLICE Renters are held fully responsible for all damage to, or loss, or theft of, the all rental equipment, including the cost of repair, or the actual cash retail value of the equipment on the date of the loss if the equipment is not repairable or if we elect not to repair the equipment, plus loss of use, diminished value of the equipment caused by damage to it, or repair of it, and our administrative expenses incurred processing the claim, regardless of whether or not renters are at fault. Renters must report and accident or incident of theft and vandalism to the local law enforcement as soon as renters discover them. Renters must also make contact with Boulder Campervans, LCC to let the company aware of any damages.
Vehicles do not have water in them below 25 degrees.